Open Help 2011 - Cincinnati
The conference went pretty well. There were some good talks on user-centred information design and converting technical support queries into valuable documentation, lots of interesting documentation technology from Red Hat and Mozilla and tips on designing certification programmes from BSD. This was followed-up on Sunday by a day of discussion, where we shared experience and converted one of the speakers to Ubuntu. Open source FTW. Now we're up to the GNOME hackfest which, unfortunately, has been marred by the availability of peanut M&M's. I'm spending the rest of the afternoon converting my sugar high into a bunch of commits. More on the conference later, and hopefully Shaun will have videos from the talks.