Phil Bull (philbull) wrote,
Phil Bull

Open Help 2011 - Cincinnati

We live in strange times. I woke up on Saturday morning to find that I'd been magically transported to Cincinnati by a benevolent spirit. And American Airlines. Bleary-eyed and somewhat confused, I was accosted by a passing documentation team and forced into attending the inaugural Open Help conference, where a gaggle of tech writing luminaries pummelled me with their insight. Only hours later, I was being exposed to questionable meat products by the Godzilla fan club. Standard.

The conference went pretty well. There were some good talks on user-centred information design and converting technical support queries into valuable documentation, lots of interesting documentation technology from Red Hat and Mozilla and tips on designing certification programmes from BSD. This was followed-up on Sunday by a day of discussion, where we shared experience and converted one of the speakers to Ubuntu. Open source FTW. Now we're up to the GNOME hackfest which, unfortunately, has been marred by the availability of peanut M&M's. I'm spending the rest of the afternoon converting my sugar high into a bunch of commits. More on the conference later, and hopefully Shaun will have videos from the talks.

GNOME Foundation sponsorship
Tags: documentation, gnome

  • The Linux Command Line book review

    I reviewed a nice book from No Starch on my research blog recently. It's called The Linux Command Line, and it's a nifty "advanced…

  • Ubuntu for Non-Geeks, 4th Ed.

    If you're new to Linux, good support can make all the difference between getting stuck, frustrated, and returning to Windows/Mac OS, and settling in…

  • Catching-up

    Blogging has escaped me over the past few month, so perhaps it's time to catch up. Here's what I've been up to: In March, I attended the Desktop…

  • Post a new comment


    default userpic
    When you submit the form an invisible reCAPTCHA check will be performed.
    You must follow the Privacy Policy and Google Terms of use.